A Hospitality Voice AI That Sounds Human

Voice AI for Hospitality: An Overview

Hospitality is one of EHVA's most established industries.
Wide variety of active installations — from front desk, to in-room dining, central reservation call centers, and more.

Common Hospitality Use Cases

Guest Room Calls

EHVA takes the load off your front desk staff by efficiently managing Guest Room Calls. This core use case covers everything from simple requests for amenities like towels to complex needs such as maintenance issues, late checkout, and valet services. With EHVA, an impressive 80% of these calls are handled autonomously, requiring no human interaction. See our case study: Front Desk at The Argonaut.

This high rate of autonomous handling is powered by EHVA's advanced conversational technology. EHVA is expertly designed to understand tricky accents, cut through noisy backgrounds, even blaring TVs, and navigate cultural nuances like a pro. This level of precision ensures consistent excellence across every interaction and is why hotels already using EHVA are seeing smoother operations.

By entrusting routine guest requests to EHVA, your human staff is freed up to focus on delivering personal touches where it matters most, transforming the entire guest experience. Our AI handles the routine with elegance and precision, ensuring every guest interaction reflects your brand's commitment to excellence.

Main phone line (AI Receptionist)

EHVA serves as an efficient and reliable Main phone line (AI Receptionist), ensuring that every call to your hotel's main number is answered promptly and professionally. This voice AI acts as the first point of contact, immediately routing calls according to the caller's needs, whether they require a specific department or a guest room. It simultaneously handles all requests for general information, such as providing the hotel's address or hours of operation.

See our case study: Main phone at the Argonaut.

Beyond answering and routing, EHVA efficiently manages crucial administrative tasks. If a caller needs to leave information, the AI takes detailed messages and ensures swift communication by automatically sending those messages via email or text to the appropriate staff member or recipient. This capability eliminates the backlog of missed calls and handwritten notes, streamlining communication and allowing your human staff to maintain focus on guests physically present at the front desk.

By automating the hotel's main phone line, EHVA ensures consistency and frees up your team to focus on high-touch, in person service. Every inbound call is handled with the same level of conversational excellence, ensuring a smooth and informative experience for all external inquiries.

In-room Dining

EHVA provides seamless automation for In-room Dining services by efficiently handling guest orders over the phone. A key feature is EHVA's ability to read menu changes in real time, drawing information directly from your Point of Sale (POS) system. This ensures menu accuracy without requiring constant human updates.

Moreover, EHVA is programmed to maximize revenue by always ensuring item upsells are offered. This proactive approach to suggestive selling guarantees an increase in your average ticket amount.

To make integration effortless, we connect with leading POS systems, including Toast, Symphony, Micros, and others. This ease of integration allows your team to get up and running quickly. By automating in-room dining, EHVA ensures orders are taken consistently and revenue potential is maximized, all while freeing up staff for other guest needs.

Spa, Golf, Court Reservations

EHVA efficiently handles Spa, Golf, and Court Reservations by combining contextual awareness with seamless scheduling. Our voice AI possesses detailed knowledge of your hotel's specific offerings, allowing it to discuss menus, pricing, and services, such as specialized spa treatments, without needing human intervention.

The AI is capable of real time interaction with your booking system. It checks the schedule and discusses availability with guests, leading them through the reservation process smoothly and accurately. This ensures that guests can book services instantly and confidently, maximizing use of your amenities while minimizing the administrative burden on your staff.

To enable this functionality, EHVA integrates effortlessly with popular scheduling and management systems, including Book4Time, Jonas, and several others. This robust integration capability ensures that EHVA fits directly into your existing operations, offering an immediate enhancement to your reservations process.

Central Reservations / Call Center

EHVA's capabilities in Central Reservations / Call Center operations are built on deep experience, as the AI's roots are in the call center industry. This background allows EHVA to serve as a highly effective reservation agent, managing high volumes of calls with ease and precision.

Leveraging an extensive internal knowledge base, EHVA can take reservations directly and make intelligent suggestions about various properties to potential guests. This ability to offer informed recommendations enhances the guest booking experience and helps guide callers toward the best fit for their needs.

To ensure immediate deployment and maximum utility, EHVA integrates seamlessly with most major Booking Engines and Property Management Systems (PMS). This flexibility ensures that the AI can become a fully functional part of your reservations workflow with minimal disruption, driving increased bookings and efficiency across your central operations.