We lead the pack in conversational phone A.I.
We're more than just geeks. We are call center and telecom experts. We know the art of conversation.
Talk to a consultant
We don’t do sales pitches.
See if EHVA is a fit for
your
business.
Thank you.
We will be in touch soon.
...or call us anytime
(888) 775-8857Case Study of Noble House Hotels: 79.9% of Front Desk Calls Processed Without Human Intervention
How The Argonaut Hotel reduced front desk calls using EHVA's conversational phone AI with PMS integration.
Last updated: October 2, 2025
The Argonaut Hotel, a 252-room landmark in San Francisco’s vibrant Fisherman’s Wharf, thrives on its bustling front desk. The challenge? Efficiently handle hundreds of daily guest calls using AI while ensuring an exceptional experience and seamlessly automating ticket submissions to ALICE, a hospitality management platform. Noble House Hotels, which manages The Argonaut, partnered with EHVA for a solution. EHVA’s innovative approach surpassed all expectations, delivering remarkable results that even her founders hadn’t anticipated.
EHVA handles all the routine calls with ease — send towels, wifi password, room service, and more. But she also does more complex things like late checkout and fully automated valet requests (via CorePark integration).
The guest calls the front desk, EHVA answers and processes the request, then submits a ticket to ALICE for assignment. If anything is requested that EHVA is not specifically instructed to handle the call is forwarded to the front desk.
Reduction in front desk calls.
Improved ROI from equivalent human payroll
Hold time or missed calls.
Uptime w/ peak volume coverage.
Calls processed per month per property avg.
Listen to Argonaut front desk calls
Listen to Aiden
Late Checkout
Auto-approves late check-outs after checking occupancy, no front desk juggling.
Listen to Ash
Argonaut Hotel - Property Information
Answers FAQs instantly by pulling details from your property knowledge base.
Listen to Ash
Amenity Requests
Captures extra blanket, towel, or maintenance needs and fires tickets to the right place.
Listen to Aiden
Valet Calls
Collects the guest's ticket number and instantly signals valet for speedy vehicle retrieval.
“EHVA is truly an amazing partner and, honestly, the best I have worked with in my 20-year hotel career.”
— Tony Roumph, Managing Director, Noble House Hotels
EHVA is the one having the conversations, so she knows exactly how things are going. When guests call back to follow up on a request she entered into ALICE thirty minutes ago, it’s clear that staff aren’t addressing tickets. When guests call repeatedly because the restaurant isn’t answering, you’ve identified a problem before it escalates or results in a negative review.
EHVA understands everything that’s happening through the conversations she handles. This provides a wealth of analytics, most of which have never been measured before.
“When she smells smoke, she alerts management that there may be a fire.”
This has turned out to be the biggest hidden benefit of deploying a high-end solution that actually works.
“We accidentally found something incredible here. We can see deeper than ever into the hotel’s operational health.”
— Said in meeting with the Noble House Board
How does EHVA sound?
Want to hear what EHVA actually sounds like? Listen to a few real recordings below and experience the difference for yourself.
Display recordings for:
-
By Industry
-
- Call centert
- Hospitality
- Insurance
- TPA
- Performance marketing
- Telecommunications
- Utility
-
By Cases
-
- Background noise
- Unintelligible
- Duration limited
- RAG/Knowledge
- Live API
- Complex dialog
-
Other
-
- Random
Listen to David
David - Test
Testing with Noah
Listen to Julia
Lululemon - CSR
Process returns, inventory, directions and handle other topics related to ecommerce.
Listen to David
David TPA
Test test
Listen to Rosa
Waste & Recycling - Service Issues
Provide prompt support for missed pickups, service disruptions, and any other customer complaints.
Listen to Rosa
Marriott Reservation - CSR
Handle thousands of simultaneous inbound calls and perform actions based on conversation.
Listen to Aiden
Provider Eligibility Verification
Verifies member eligibility and benefits instantly by accessing the TPA database in real-time.
Listen to Erin
Acuity - Eligibility Check
Verify medical eligibility, retrieve patient data instantly, and transfer complex cases to live reps.
Listen to Ash
Claims Status Inquiry
Provides real-time claim status updates without transferring to a representative.
Listen to Aiden
Claim Paid Inquiry
Provides detailed information on claim payments, including amounts and dates, without human intervention.
Listen to Ash
Eligibility With Accumulated Benefits
Answers questions about coverage, deductibles, and copays by pulling member-specific data.
Listen to Aiden
Burger Bar - Placing an Order
Handle complex food orders, enhance customer experience, and suggest upsells and add-ons in real time.
Listen to Ash
Argonaut Hotel - Property Information
Answers FAQs instantly by pulling details from your property knowledge base.
Let's talk about
pricing.
EHVA is a conversational phone A.I. built by telecom and telesales professionals—not venture
capitalists. We don’t use consumer tools like GPT or Twilio, and we never lock clients into
long-term contracts or teaser rates. Most clients go live in 5 days, and all qualified businesses
start free.
EHVA integrates with your systems, handles real-time calls, billing, sales, intake, and
more—24/7. We’re secure, compliant, and proven. Want to hear it? Listen to real calls. Want to try
it? Fill out the form and we’ll show you what EHVA can do.
Talk to our humans:
(888)
775-8857