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Introducing "Backstop": A Real-Time Coach for Your Human Agents.

Imagine your human agents’ conversations being guided in real time by what EHVA is saying to them on screen.

Not every call should be handled by A.I. alone. In high-stakes conversations like legal intakes, complex sales, or sensitive customer support, human agents still matter. But even the best agents forget things, miss cues, or struggle under pressure. That’s where EHVA Backstop comes in.

EHVA Backstop listens to the live phone call and provides real-time, on-screen guidance to your human agent as they speak. It reminds them what to say, flags missing details, suggests the next step, grades performance, and even highlights the value or urgency of the call while it's happening. It's like giving every agent their own personal strategist, QA coach, and compliance checker rolled into one.

The result? Better calls, fewer mistakes, and more consistency across your team. Whether you're handling sensitive legal cases, onboarding high-value clients, or navigating regulated industries, EHVA Backstop ensures your agents become superhuman, literally.

What makes EHVA Backstop truly unique is its ability to learn and adapt. As it listens to more conversations, it continuously refines its suggestions based on successful outcomes, tailoring its coaching to your specific workflows, terminology, and customer scenarios. This means your agents not only get smarter with each call, they also stay aligned with evolving business strategies and priorities.

Implementation is seamless. EHVA Backstop integrates directly into your existing communication tools or CRMs, requiring little to no agent training. It operates quietly in the background, surfacing prompts and insights only when needed, so agents stay focused and customers get a smooth, natural conversation experience. From Day One, it's like adding a second brain to every desk.

See also

What makes EHVA different? 5-Day deployment time How much does EHVA cost?
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How does EHVA sound?

Want to hear what EHVA actually sounds like? Listen to a few real recordings below and experience the difference for yourself.

Display recordings for:

Listen to Ash

Claims Status Inquiry

Provides real-time claim status updates without transferring to a representative.

Listen to Rosa

Marriott Reservation - CSR

Handle thousands of simultaneous inbound calls and perform actions based on conversation.

Listen to Rosa

Waste & Recycling - Service Issues

Provide prompt support for missed pickups, service disruptions, and any other customer complaints.

Listen to Ash

Eligibility With Accumulated Benefits

Answers questions about coverage, deductibles, and copays by pulling member-specific data.

Listen to David

David - Test

Testing with Noah

Listen to Erin

Acuity - Eligibility Check

Verify medical eligibility, retrieve patient data instantly, and transfer complex cases to live reps.

Listen to Julia

Lululemon - CSR

Process returns, inventory, directions and handle other topics related to ecommerce.

Listen to Ash

Argonaut Hotel - Property Information

Answers FAQs instantly by pulling details from your property knowledge base.

Listen to Aiden

Burger Bar - Placing an Order

Handle complex food orders, enhance customer experience, and suggest upsells and add-ons in real time.

Listen to Aiden

Provider Eligibility Verification

Verifies member eligibility and benefits instantly by accessing the TPA database in real-time.

Listen to David

David TPA

Test test

Listen to Aiden

Claim Paid Inquiry

Provides detailed information on claim payments, including amounts and dates, without human intervention.

Let's talk about 
pricing.

EHVA is a conversational phone A.I. built by telecom and telesales professionals—not venture capitalists. We don’t use consumer tools like GPT or Twilio, and we never lock clients into long-term contracts or teaser rates. Most clients go live in 5 days, and all qualified businesses start free.

EHVA integrates with your systems, handles real-time calls, billing, sales, intake, and more—24/7. We’re secure, compliant, and proven. Want to hear it? Listen to real calls. Want to try it? Fill out the form and we’ll show you what EHVA can do.

Talk to our humans:
(888) 775-8857